7 Best Userpilot Alternatives

The digital onboarding space is packed with tools to help product teams guide users to success. Whether you’re a startup on a budget or a well-established company looking for a long-term solution, there’s something out there for everyone.

Userpilot is a popular tool that helps teams create onboarding experiences to boost product adoption. It offers a solid set of features, but it's newer compared to some competitors.

So, how does Userpilot compare?

It depends on what you need. Userpilot’s in-app experiences are useful, but the platform does have some limitations. Let’s break down what Userpilot offers and where it falls short, along with some userpilot alternatives to consider.

Userpilot focuses on delivering a great user experience with three main features:

In-App Messages Userpilot lets you create engaging product experiences using tools like modal windows, onboarding checklists, tooltips, and hotspots. These can help guide users through your product or introduce new features.

User Analytics Userpilot includes built-in analytics to track how users interact with your app, where they get stuck, and how they respond to your messages.

Customer Sentiment Insights You can also gather feedback directly from users with customizable surveys, helping you understand their experience better.

Userpilot offers three pricing plans:

Userpilot is a popular tool with strong features at competitive pricing, but it does have some limitations that may make alternatives more suitable, especially for established companies with specific needs. Here’s why:

Userpilot doesn’t support integration with major platforms like HubSpot and Salesforce, and it lacks two-way integration with top analytics tools like Amplitude and Mixpanel. Additionally, it only works with responsive web apps, so if you need a mobile adoption solution, you’ll need to consider other options.

Userpilot is designed solely for your own product and doesn’t support third-party applications. While it’s effective for product adoption, it doesn’t offer features for driving employee adoption of internal tools like CRMs, ERPs, or other business software.

Userpilot provides basic content customization features, but for companies with established brands, its customization and branding tools might feel too limited.

While Userpilot offers dedicated customer success management and phone support, this is only available to those on the “Growth” tier and above. Customers on the entry-level “Traction” tier have limited access to support, which can be a challenge if unique needs or issues arise.

Userpilot can be buggy, particularly during implementation or when building large product tours. Additionally, its interface is sometimes tricky to navigate, making it difficult to utilize its more advanced features, which can lead to frustration.

Appcues is a user-friendly platform designed to guide users smoothly through their journey, ensuring nothing is missed. Its no-code features make it accessible for both technical and non-technical teams to create engaging user experiences without prior experience.

Key features include a drag-and-drop builder, guides, checklists, tooltips, hotspots, product tours, A/B testing, segmentation, and the standout Event Explorer for analyzing user behavior and creating tracking dashboards.

Appcues has some standout features, like the Event Explorer, which lets you analyze user behavior and create tracking dashboards—something that gives it a leg up over Userpilot’s analytics.

Plus, Appcues supports mobile apps, allowing you to create onboarding flows for mobile users, which Userpilot doesn’t offer.

However, Appcues does have some limitations. It doesn’t have a resource center for in-app support and self-service, a feature that Userpilot does include.

Both platforms are easy to use, so there’s no clear winner there. But when it comes to pricing, while both start at $249 per month, Appcues gives you more MAUs (2,500 compared to Userpilot’s 2,000). However, Appcues tends to get pricier with its higher-tier plans.

Pendo is a fantastic tool for teams that want to truly understand their users and enhance product adoption. It offers a no-code setup, so whether you're tech-savvy or not, you can easily get started. Pendo’s standout features include in-app messaging, user feedback collection, and product usage analytics, making it a powerful choice for driving user engagement.

Pendo vs. Userpilot: When it comes to analytics, Pendo outshines with its superior dashboard system and broader range of product data. Pendo's analytics dashboard is not only more intuitive but also excels in converting data into visuals with its advanced process analytics capabilities.

Another edge Pendo holds is its mobile app support. Unlike Userpilot, which doesn’t cater to mobile applications, Pendo extends its services to mobile users as well.

However, Pendo falls short during the technical product setup, which can take weeks and requires ongoing maintenance—something Userpilot handles more efficiently.

Both Pendo and Userpilot offer a variety of features to enhance user experience. But while Pendo includes features like "Session Replays" that may not always be used for the intended purpose, Userpilot is more focused on improving user experience through UX elements.

Pendo’s services are free for up to 500 Monthly Active Users (MAUs), though costs rise as your user base expands. In contrast, Userpilot offers a 14-day free trial and three pricing plans, with two plans accommodating custom MAU needs.

WalkMe is all about making software easier to use, both for customers and employees. It offers step-by-step guidance that helps users navigate through complex software, reducing frustration and improving engagement. WalkMe’s strength lies in its ability to support internal employee training, something that Userpilot doesn’t focus on.

When comparing WalkMe and Userpilot, WalkMe stands out in employee onboarding and training with its powerful tools designed for internal software adoption—a feature Userpilot doesn’t offer. Additionally, WalkMe supports a wider array of enterprise applications, making it more suitable for large organizations. However, WalkMe’s comprehensive features come with a steeper learning curve and a higher price tag.

UserGuiding is designed to create engaging onboarding experiences with ease. It’s ideal for building interactive product tours and guides without any coding. Key features are Interactive product tours, checklists, tooltips, surveys, in-app messages, and user segmentation.

UserGuiding vs. Userpilot: UserGuiding offers an easy-to-use platform with straightforward features for onboarding and user engagement at a lower starting price. It lacks some of the advanced analytics and integrations of Userpilot but is more cost-effective for smaller teams.

Whatfix shines when it comes to guiding users through software with interactive walkthroughs and tooltips. It’s designed to improve user productivity and reduce the time spent on onboarding and training. Whatfix is particularly strong in employee training, offering tools that help users get the most out of internal software.

Whatfix vs. Userpilot: Whatfix offers strong employee training and self-service support features, making it an excellent choice for internal software adoption. It also supports both web and desktop apps, giving it more flexibility compared to Userpilot. However, for pure product adoption and customer onboarding, Userpilot’s targeted features might be more appealing.

Chameleon offers a highly customizable platform for creating personalized user experiences. With tools like in-app guides, surveys, and tooltips, Chameleon is ideal for product teams that want to tailor every aspect of the user journey. It also integrates well with popular analytics tools, giving you the data you need to improve your onboarding processes.

Chameleon vs. Userpilot: Chameleon provides more customization options for in-app guides and tours, making it a strong choice for teams focused on creating personalized user experiences. It also integrates well with popular analytics tools. However, Chameleon’s higher price point and focus on customization might be overkill for teams looking for a more straightforward solution like Userpilot.

Userflow is a simple yet effective platform that lets you quickly set up user onboarding experiences without needing any coding skills. Its drag-and-drop builder makes creating in-app guides, checklists, and tours a breeze.

Userflow vs. Userpilot: Userflow’s simplicity and ease of use make it a great alternative for teams looking for a quick setup and minimal learning curve. It offers similar features to Userpilot but at a more competitive price, especially for smaller teams. However, Userpilot may still offer more advanced features for teams with specific needs.

As you might have anticipated, there's no one-size-fits-all solution when it comes to onboarding tools. We've outlined a variety of Userpilot alternatives to suit different needs and objectives.

The ideal tool for your organization will depend on several factors, including your company size, the structure of your product teams, and your unique use cases.

Whether you’re looking for a simple, cost-effective solution or a comprehensive platform with advanced features, each option offers distinct benefits. Take into account your specific requirements and goals to choose the tool that best aligns with your needs.

With the right choice, you'll be well-equipped to enhance your onboarding processes and drive user success effectively.