Best User Activation Tools to Increase Retention
Discover the top user activation tools to boost retention and turn new users into loyal customers with our expert guide.
If you're a product manager, CTO, onboarding specialist, or an early-stage founder, you've likely come across Product Fruits—it's a go-to tool for user onboarding and digital adoption. But maybe you're curious about what else is out there, or perhaps you're a current ProductFruits user searching for something that better suits your needs.
In this article, we'll dive into what Product Fruits offers, pinpoint some of its limitations, and guide you through some top ProductFruits alternatives that could be a better fit for your product's user guidance experience.
What Is Product Fruits?
Product Fruits is a no-code digital adoption platform that helps product teams create user onboarding experiences for web apps.
It aims to boost user activation, encourage feature adoption, reduce churn, and enhance customer satisfaction by guiding users through your product’s interface. With Product Fruits, users can easily navigate features, access self-help support, and provide feedback.
Product Fruits offers a range of features designed to educate users, reduce friction, and help them reach that "aha!" moment more quickly, including:
- All-in-One Knowledge Bases: A 'life ring button' embedded in your product’s UI, where users can chat with support, view announcements, and explore product tours at their own pace.
- Step-by-Step Product Tours & Onboarding Checklists: These allow users to move through your product at their own speed.
- One-Click Feedback Widgets: Users can report issues by recording their screens and taking screenshots.
- Third-Party Integrations: Supports survey platforms like Typeform and Jotform, as well as product analytics tools.
- UI Hints, NPS Surveys, and User Segmentation: Tooltips, hotspots, and other tools to enhance the user experience.
Product Fruits Pricing
Product Fruits offers a straightforward, usage-based pricing model with three tiers:
- Core: Starts at $89/month for up to 1,500 active users.
- Boost: Starts at $149/month for up to 1,500 active users.
- Enterprise: Custom pricing available upon request.
Limitations of Product Fruits
In this section, we’ll explore some of the limitations and gaps in Product Fruits compared to other leading digital adoption platforms.
- Clunky User Experience (UX)
The editor's usability has been a common concern among users, who find it challenging to locate specific buttons within the CSS. Many have suggested that the interface could benefit from more intuitive UI elements to enhance overall user-friendliness.
Without improved UI elements, users may struggle with navigation and efficiency, which can hinder their ability to effectively manage and customize their projects. This could ultimately impact productivity and the ease of use.
- Limited Segmentation Options
Effective onboarding often requires tailoring the experience to different user segments based on their specific needs, behaviors, or roles.
However, Product Fruits has limited segmentation options, which may prevent you from tailoring onboarding experiences to different user groups effectively. This restriction can hinder your ability to deliver highly personalized onboarding, as you may not be able to address the unique needs of each segment fully.
- No A/B Testing
A/B testing is a critical feature for optimizing user experiences by comparing different versions of product tours, onboarding flows, or UI elements to see which performs better. Unfortunately, Product Fruits does not offer A/B testing capabilities.
Without A/B Testing, you lose the ability to experiment and refine your onboarding processes based on real user feedback and performance data. This can make it harder to optimize and improve your onboarding efforts over time.
- Limited Analytics Capabilities
One of the major drawbacks of Product Fruits is its limited analytics.
Product Fruits lacks advanced analytics features, making it difficult to track your user engagement and assess the effectiveness of your onboarding efforts. This limitation means you may not have the detailed insights needed to optimize your strategies effectively.
- Limited to Web-Based Applications
Product Fruits is designed specifically for web applications. If your product is browser-based, it’s a solid choice. However, if you plan to expand to native desktop or mobile applications (Windows, MacOS, Linux, iOS, Android), Product Fruits won’t support those platforms, which might limit your long-term growth.
Top ProductFruits Alternatives for better User Onboarding
1. Appcues
Appcues is a versatile product adoption platform, ideal for everything from user onboarding to feature adoption. It’s particularly user-friendly, requiring no technical expertise to set up, making it easy to start enhancing your user experience immediately.
Reviews: G2 - ⭐ 4.6/5 (305 reviews)
Pricing:
- Essentials: $249/month (2,500 MAU)
- Growth: $879/month (2,500 MAU)
- Enterprise: Custom pricing
Why Choose Appcues?
Appcues is perfect for those who need a robust analytics system. Moreover, Appcues offers a range of powerful features, including a drag-and-drop builder, guides, checklists, tooltips, hotspots, and product tours, all designed to streamline user onboarding and enhance the user experience.
Additionally, it provides advanced capabilities like A/B testing, segmentation, and an events explorer, making it easy to track and optimize user interactions across your platform.
Appcues vs. Product Fruits:
When it comes to analytics, Appcues outperforms Product Fruits with its reliable system that tracks user events and enables the creation of detailed dashboards. Product Fruits, on the other hand, falls short in providing detailed user insights and activity data.
Another area where Appcues has the edge is mobile support. Unlike Product Fruits, Appcues can create flows that enhance mobile user experiences.
However, Appcues’s pricing is on the higher side. While Product Fruits charges $119 per month for 3,000 MAUs on its basic plan, Appcues starts at $249 per month for 2,500 MAUs on a comparable plan.
2. Usetiful
Usetiful is a straightforward digital adoption platform designed to make customer onboarding seamless and frustration-free. With features like product tours, Usetiful allows users to actively engage with your product post-onboarding, ensuring they quickly get up to speed.
Reviews: G2 - ⭐ 4.7/5 (154 reviews)
Pricing:
- Free: €0/month (2,000 MAU)
- Plus: €29/month (5,000 MAU)
- Premium: €69/month (10,000 MAU)
- Enterprise: Custom pricing
Why Choose Usetiful?
Usetiful is an affordable tool that excels in providing simple onboarding features. It offers essential capabilities such as product tours, guides, hotspots, tooltips, onboarding checklists, banners, a knowledge base, surveys, NPS, and interactive product demos. This makes it a great choice for teams looking to streamline their onboarding process without breaking the bank.
Usetiful vs. Product Fruits:
When comparing Usetiful to Product Fruits, Usetiful stands out with its more budget-friendly pricing and the availability of a free plan. For instance, Usetiful charges €69 per month for 10,000 MAUs in its Premium plan, whereas Product Fruits requires $259 for the same number of MAUs on its basic plan.
Both platforms support key features like NPS, surveys, and a knowledge base, but each has its gaps. Product Fruits, for example, lacks a banner feature, while Usetiful doesn’t offer in-app announcements. Additionally, both tools offer limited customization, but Usetiful also falls short in the analytics department, providing only basic interaction analytics without detailed user activity tracking.
3. Pendo
Pendo is a robust product experience platform designed to optimize your application for both users and employees. It comes packed with onboarding tools to guide users toward a successful experience, making it an excellent choice for teams looking to enhance their product's usability.
Reviews: G2 - ⭐ 4.4/5 (1,421 reviews)
Pricing:
- Pendo offers four pricing plans with custom Monthly Active Users (MAUs). For specific details, you'll need to contact Pendo’s sales team directly.
Why Choose Pendo?
Pendo is ideal for those who need a comprehensive analytics system. It provides in-depth analytics and user insights, along with features like in-app guides, session replay, feedback collection, roadmaps, and Pendo AI, all designed to help you understand user behavior and improve their experience.
Pendo vs. Product Fruits:
When it comes to analytics, Pendo outshines Product Fruits. It offers a robust system that tracks user interactions and provides valuable insights into how users navigate your application.
While Product Fruits focuses specifically on user onboarding and feature adoption, Pendo offers a broader range of use cases, including product planning and revenue growth. However, this versatility can lead to feature bloat, making it more complex and potentially irrelevant for certain user segments.
On the pricing front, Pendo is known to be a more expensive option due to its extensive feature set. In contrast, Product Fruits offers more transparent and affordable pricing, starting at just $89 per month.
4. Chameleon
Chameleon is a product adoption platform designed to boost user engagement right from their first interaction with your website. It offers a range of features to help users navigate and explore your product intuitively, ensuring a smooth onboarding experience.
Reviews: G2 - ⭐ 4.4/5 (232 reviews)
Pricing:
- Startup: $279/month (2,000 MAU)
- Growth: From $1,250/month (2,000 MAU)
- Enterprise: Custom pricing
Why Choose Chameleon?
Chameleon stands out for its reliable analytics and comprehensive reporting capabilities. It provides a range of features such as guides, hotspots, checklists, a resource center, NPS, surveys, an in-app notification center, and an AI Assistant. These features are designed to enhance user activation and engagement, making it an excellent choice for those who need robust analytics and diverse functionality.
Chameleon vs. Product Fruits:
When comparing Chameleon to Product Fruits, Chameleon offers a free plan with limited features but is generally more expensive for its paid plans. For instance, Chameleon’s Startup plan is priced at $279 per month for 2,000 MAUs, whereas Product Fruits costs $119 for 3,000 MAUs.
Chameleon excels in analytics and reporting, providing detailed tour analytics and event tracking, which Product Fruits lacks. Additionally, Chameleon’s feature set includes an AI Assistant for navigation and help center support, a feature not available in Product Fruits. This makes Chameleon a stronger option for those needing advanced analytics and a wider range of features.
5. Userlane
Userlane is a specialized digital adoption tool designed to enhance product adoption through interactive guides that highlight your product's benefits. It offers robust support for creating these guides and provides analytics to help you refine and improve your support content.
Reviews: G2 - ⭐ 4.6/5 (391 reviews)
Pricing:
- Userlane does not provide transparent pricing online. For detailed pricing information, please contact Userlane’s sales team.
Why Choose Userlane?
Userlane excels in employee training with a range of engagement features, including guides, hotspots, checklists, and in-app announcements. This makes it an excellent choice for organizations focusing on employee onboarding and training, offering tools to direct users effectively and analyze their engagement.
Userlane vs. Product Fruits:
When comparing Userlane to Product Fruits, Userlane is better suited for employee training, while Product Fruits is more geared towards customer onboarding. Userlane’s strong engagement features and analytics capabilities allow you to monitor user behavior and adjust your guides to optimize the training experience. In contrast, Product Fruits is more focused on customer interactions and may not offer the same level of employee training functionality.
Conclusion
In conclusion, while Product Fruits is a solid option for user onboarding and digital adoption, it may not be the perfect fit for every product or team.
It has notable limitations, including a clunky UX, limited segmentation, and lack of A/B testing and advanced analytics. These gaps can restrict your ability to create a personalized and optimized user experience.
If you require a more flexible, data-driven, or cost-effective solution, it might be worth exploring other digital adoption platforms. The right choice depends on your specific needs, whether it's better analytics, mobile support, or more budget-friendly options.
Ultimately, choosing the right platform will enhance user engagement, streamline onboarding, and better align with your product goals.
Frequently Asked Questions
- Who should use Product Fruits?
Product Fruits is great for teams wanting to improve product adoption and user onboarding with a simple, no-fuss tool for web apps. If you’re exploring other options, consider checking out zero to aha as well.
- How much does Product Fruits cost?
Product Fruits has tiered pricing starting at $59 per month for up to 1,500 users, increasing to $459 per month for up to 50,000 users. Custom pricing is available for larger enterprises.
- What are the top alternatives to Product Fruits?
Top alternatives to Product Fruits are Appcues, Usetiful, Pendo, Chameleon, and Userlane. Each provides distinct features and pricing to meet different user onboarding and digital adoption needs.
- How does Product Fruits compare with other tools in terms of analytics?
Product Fruits offers basic analytics but lacks advanced tracking and reporting. If detailed user insights are essential for your onboarding, consider tools with more robust analytics features.
- Are there any free trials available for Product Fruits alternatives?
Many Product Fruits alternatives offer free trials or freemium plans to evaluate their features. For example, Usetiful provides a free tier with limited functionality to test core features without financial commitment.
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