Best User Activation Tools to Increase Retention
Discover the top user activation tools to boost retention and turn new users into loyal customers with our expert guide.
TABLE OF CONTENTS
Is your current onboarding tool falling short in providing smooth user experiences? Product Fruits may be the solution you're looking for. This robust, no-code platform simplifies the creation of in-app tutorials, product tours, and onboarding flows, all while focusing on improving user adoption and reducing friction.
This review dives deep into Product Fruits’ features, integration capabilities, pricing, and overall suitability to help you decide if it meets your business needs.
TL;DR
Product Fruits is a no-code onboarding and digital adoption tool aimed at simplifying user onboarding for web apps. It features guided tours, newsfeed updates, feedback collection, tooltips, and a Life Ring Button for centralized support.
Key Features:
- Guided Tours: Walk users through features with step-by-step instructions.
- Newsfeed Updates: Share product news directly in-app.
- Feedback Collection: Users can provide feedback through screenshots or videos.
- Life Ring Button: Centralized access to support resources.
Pros:
- Easy setup with no coding required.
- Effective for basic onboarding and feature adoption.
- Useful feedback collection and support tools.
Cons:
- Limited analytics and segmentation capabilities.
- Lacks A/B testing features.
- Complex for advanced customization and integration.
Use Cases: Best for small to mid-sized SaaS companies and teams needing straightforward onboarding solutions. Advanced users might find its analytics and customization options lacking.
Pricing: Starts at $79/month with tiered plans for additional features and integrations.
What is Product Fruits?
Product Fruits is an onboarding and digital adoption platform designed to streamline user onboarding for web applications without requiring any coding. It enables product teams to create engaging user experiences, drive feature adoption, and reduce churn by providing interactive guidance, in-app support, and feedback mechanisms.
Key Features
Product Fruits offers several key features to enhance user onboarding and engagement:
- Guided Tours: These tours walk users through your product's key features, offering step-by-step instructions. They help users become familiar with new features quickly, reducing learning curves and improving feature adoption.
- Newsfeed Updates: This feature displays updates and product news directly within the app, keeping users informed about new developments and encouraging continued engagement with the product.
- Feedback Collection: Allows users to provide feedback through screenshots or videos, which helps in understanding user pain points and areas for improvement. This direct feedback is valuable for product teams aiming to enhance the user experience.
- Tooltips: Brief hints that appear throughout the application to guide users and prevent confusion. They provide on-the-spot assistance, making it easier for users to understand and use different parts of the application.
- Life Ring Button: A centralized support hub that consolidates guidance and support resources in one place. Users can access onboarding flows, support documents, and tutorials from any page, making help easily accessible.
- Segmentation: Create targeted experiences for different user groups by displaying customized content based on user attributes, improving the relevance and effectiveness of onboarding.
- Basic Analytics: Provides insights into user behavior and engagement, helping identify areas for improvement and measure the success of onboarding strategies.
Use Cases
- Product Teams: Ideal for teams looking to create and manage user onboarding experiences without needing technical skills. Its no-code platform makes it easy to design and deploy onboarding tours and guides.
- Customer Support Teams: The Life Ring Button and feedback collection features are particularly useful for support teams looking to streamline user assistance and gather valuable feedback for continuous improvement.
- Small to Mid-Sized SaaS Companies: Product Fruits is a great fit for companies that need effective user onboarding and feature adoption tools but may not require the extensive capabilities of more complex platforms.
- Product Managers: They can leverage the guided tours and segmentation features to deliver personalized onboarding experiences, ensuring that users receive the right information at the right time.
- User Experience Designers: The tooltips and custom events features help UX designers create intuitive user flows and interactions, enhancing the overall user experience.
Getting Started
Product Fruits makes onboarding simple right from the first click. The setup process is intuitive, allowing new users to hit the ground running with minimal technical knowledge. The guided flow provides a smooth entry point into the platform, with ample documentation available in the knowledge center.
While the tool is easy to get started with, users who are accustomed to more complex setups might find the initial tutorials basic. However, for small teams or businesses that need to implement onboarding quickly, this simplicity is a benefit. The platform strikes a good balance between ease of use and functionality, making it suitable for companies that want to avoid a steep learning curve.
Guides: In-Depth Review
Tours
The Tours feature in Product Fruits allows users to create guided walkthroughs to help new or existing users navigate through various functionalities of a product. The drag-and-drop editor simplifies the creation process, enabling users to design tours with ease. Advanced options such as AI Tours offer automated suggestions for user paths, while dynamic URLs enable sharing tours via links, enhancing accessibility.
However, while the tool provides essential functionalities, users may encounter challenges when targeting elements within iframes or implementing custom triggers, which can be complex and require technical expertise. Additionally, designing tours for mobile web can be restrictive, limiting the customization options available for mobile-specific user experiences.
Hints
Hints provide contextual assistance to users by offering tips and guidance as they interact with your product. The straightforward design and integration process make it easy to implement hints, with video tutorials available to aid users in creating effective guidance elements.
Despite its usability, the customization options for hints are somewhat limited, which may constrain the ability to tailor hints to more specific user needs. Improved integration with other onboarding tools could further streamline the user experience, ensuring that hints are seamlessly incorporated into the broader onboarding process.
Checklists
The Checklists feature allows users to create structured task lists to guide users through key actions within the product. This feature supports the design and embedding of checklists, with the added benefit of API support for dynamic checklist items that can be updated in real time.
Although the checklist tool is functional and offers solid customization, user interaction with checklists might be improved. Enhancing the engagement level of checklists and exploring additional interactive elements, such as gamification, could increase user motivation and completion rates.
Custom Events
Custom Events enable the tracking of specific user actions, allowing businesses to tailor onboarding experiences based on detailed behavioral data. This feature supports integration with external analytics platforms, providing deeper insights into user interactions.
Setting up and managing custom events can be complex, and users may face a learning curve when configuring these events. Enhanced documentation and practical examples could facilitate easier implementation and better utilization of this feature, making it more accessible for users with varying levels of technical expertise.
Announcement - In depth Review
Product Fruits' Announcements feature is designed to deliver important updates through three primary formats: banners, popups, and newsfeeds. This system offers businesses the flexibility to communicate with users effectively while maintaining a balance between visibility and user experience.
Banners
Banners offer a subtle method of displaying information at the top or bottom of the screen, ensuring users are informed without disrupting their workflow. This approach is effective for non-urgent messages, such as product updates or general announcements.
However, the limited screen space can sometimes restrict the depth of the message, and users may overlook it, especially if they are focused on completing tasks.
Popups
Popups are more immediate and demand user attention, making them ideal for time-sensitive or high-priority notifications. Product Fruits’ control over the timing and frequency of popups helps mitigate their intrusive nature. That said, the overuse of popups can still risk frustrating users if not strategically implemented, potentially leading to a negative user experience.
Newsfeeds
Newsfeeds serve as a repository for all past announcements, giving users the ability to revisit previously shared updates at their convenience. This format enhances transparency by ensuring that no critical information is missed. When businesses deploy a change in their application or have an important update, the Newsfeed becomes an invaluable tool. It allows companies to publish content, maintain a history of past announcements, and ensure that users stay informed.
However, the scheduling and targeting capabilities are standout features of the announcement system. Businesses can strategically time announcements and tailor messages based on user behavior, improving relevance and engagement. These options add value to your product.
Life Ring Button
The Life Ring Button is an integral feature within Product Fruits, acting as an in-app help center that offers users instant access to support resources. Here’s a detailed look at its functionality and impact:
- Functionality: The Life Ring Button provides a configurable interface accessible from every page of an application, or selectively based on user-defined parameters. This flexibility allows for targeted support where it is most needed. The button can feature various tabs, which can be customized to display knowledge base articles, a news feed, or third-party chat integrations.
- Customization: Users can adjust the tabs and their content without coding, which simplifies the setup process. This no-code approach is beneficial for teams without technical expertise, but the range of customization options can be overwhelming for users unfamiliar with UI/UX design principles. The feature could benefit from more guided setup processes or templates to streamline customization.
- Integration: The Life Ring Button integrates smoothly with existing support structures, such as knowledge base articles and chat services. This integration ensures users have immediate access to relevant support materials and real-time assistance, enhancing the overall user experience.
Similarly, the Knowledge Base is a structured repository for organizing content efficiently. It includes:
- Articles: The core component, allowing rich formatting (text, images, videos, HTML) for detailed documentation. While comprehensive, managing large sets of articles can become cumbersome, calling for a more intuitive interface.
- Categories and Subcategories: These organize content hierarchically, aiding navigation. However, without clear structure, the system can become cluttered, requiring careful planning and consistent use.
- Customer Portal: This customizable portal gives users access to the Knowledge Base. Options like logo placement, color schemes, custom domains, and security settings offer flexibility, though some setups require advanced skills, suggesting a need for simpler templates or guidance.
Feedback Collection
The Feedback Collection feature in Product Fruits integrates two essential tools: Surveys and the Feedback Widget, both designed to capture user insights, but they serve distinct purposes.
Surveys
Surveys in Product Fruits offer a robust mechanism for gathering structured feedback. With customizable options and ready-made templates like NPS, CSAT, Welcome Surveys, Product Ratings, and Churn Surveys, they cater to various business needs.
The flexibility of question types, including emoticons, text input, and multiple-choice, is a strong point. However, the complexity of building advanced surveys from scratch may pose a challenge for less experienced users.
The survey settings, which include URL filtering, branching logic, and scheduling, provide a degree of control that makes surveys more versatile. However, while the scheduling feature allows for timed survey launches based on user time zones, the interface can feel overwhelming when configuring for larger, more complex surveys.
Feedback Widget
The Feedback Widget is a simpler yet effective tool for capturing user opinions in real time. Positioned throughout the app, it allows users to leave feedback seamlessly during their interaction with the product.
The strength here lies in its non-intrusive nature, making it easy for users to provide spontaneous feedback without breaking their workflow. However, this simplicity may limit the depth of feedback collected compared to more structured surveys. The widget is ideal for capturing immediate, top-of-mind responses but may not be suited for gathering detailed, actionable insights without proper context or follow-up.
Both tools offer businesses essential means to capture feedback, but their utility depends on the level of customization needed and the specificity of the insights sought.
Review of Product Fruits Analytics
Product Fruits provides a robust analytics suite to track the performance of onboarding elements like tours, hints, checklists, announcements, events, and articles.
- Tour Analytics: Get clear insights into how users interact with your tours. You can track how many users complete, skip, or abandon a tour. By observing which parts of the tour engage users or where they drop off, you can tweak your content to make the onboarding experience smoother and more engaging.
- Hint Analytics: See how often hints are viewed and which ones are the most popular. This helps you understand what users find helpful and where they might need more guidance. It’s a great way to refine your hints to better support user needs.
- Checklist Analytics: Monitor how users interact with checklists—whether they complete, touch, or dismiss items. This data is crucial for optimizing checklists to ensure users are following through on important tasks and not getting stuck.
- Announcement Analytics: Track the effectiveness of your banners, pop-ups, and newsfeeds. See how many times they’re viewed, which can help you gauge the success of your announcements and refine your messaging strategy.
- Article Analytics: Dive into which Knowledge Base articles are getting the most views and what search keywords are driving traffic. This allows you to keep your content relevant and make sure users can easily find the information they need.
- Adoption Meter: Check user ratings over time and see how they correlate with specific events or changes. This feature helps you measure user satisfaction and identify trends, which can guide future improvements.
Overall, Product Fruits’ analytics give you the tools to make informed decisions, enhance user experience, and continually improve your onboarding process.
ProductFruit's Integration Capabilities
ProductFruit excels in offering a wide range of seamless integrations with popular CRM, data, and analytics platforms like Google Analytics, HubSpot, Mixpanel, and Slack.
These integrations enhance workflow automation, enable real-time user behavior tracking, and simplify team collaboration, making it an excellent choice for businesses aiming to streamline operations. Its ease of use and accessibility for non-technical users further strengthens its appeal.
Overall, ProductFruit provides a solid integration experience that empowers teams to leverage their existing tools effectively.
Pricing and Value for Money
Product Fruits offers several pricing tiers based on the required integrations and features. Pricing starts at $79 monthly, with higher costs for additional integrations and advanced features. The platform’s pricing may become a consideration for businesses with extensive integration needs.
Here’s a detailed breakdown of each plan:
- Basic Plan: Starts at $79 per month with 1500 users, and includes essential integrations and basic analytics. Suitable for small to medium-sized businesses with standard integration needs.
- Pro Plan: Priced at $139 per month with 1500 users, includes additional integrations, advanced analytics, and multi-channel support. Ideal for growing businesses requiring more extensive integration capabilities.
- Enterprise Plan: Customized pricing based on specific needs, offers custom features, custom integrations, and tailored solutions. Best for large enterprises with complex integration requirements.
What do users say about Product Fruits
Product Fruits users generally find the platform easy to use and appreciate its straightforward setup for creating onboarding tours with simple integration and no-code functionality. However, some feedback suggests that its basic analytics might be less impressive.
This perspective is reflected in reviews like:
Of course, negative feedback isn’t limited to analytics as there are also customers who are dissatisfied with the product’s limited number of surveys and lack of exporting capability.
Pros and Cons of Product Fruits
Pros of Product Fruits
Product Fruits offers a range of advantages with its user-friendly, no-code platform. It's a solid choice for companies seeking cost-effective solutions for user onboarding, product adoption, and analytics.
Here’s what Product Fruits brings to the table:
- Guided Product Tours: Helps users get acquainted with your app through step-by-step tours, showcasing new features clearly.
- Newsfeed: Keep users updated with product news and display specific newsfeed items in the knowledge base to enhance connectivity.
- Feedback Through Screenshots and Videos: Allows users to provide feedback directly within the app via screenshots or videos.
- Tooltips: Provides brief hints on various parts of the application to assist users and reduce confusion.
- Life Ring Button: A unified support hub offering easy access to onboarding flows, support documents, and tutorials, regardless of the page.
- Custom Events: Enables personalized interaction by triggering actions based on user behavior in the app.
- Segmentation: Delivers tailored experiences by showing content suited to different user groups.
- Analytics: Offers insights into user behavior to help identify areas for improvement and address pain points effectively.
- AI Writer: Instantly generates onboarding copy, though this feature is available only in higher-tier plans.
Cons of Product Fruits
Despite its benefits, Product Fruits has some limitations that might lead you to explore other options:
- Absence of A/B Testing: Lacks A/B testing capabilities, which are crucial for refining product tours based on user feedback and data.
- Basic Analytics: Does not provide the in-depth analytics found in competitors like Userpilot, making it harder to gauge user interaction and onboarding success.
- Insufficient Segmentation Options: Segmentation is limited to user attributes, restricting the ability to customize experiences based on user actions within the app.
- Complex Tour Configuration: Setting up tours with specific conditions, especially when fine-tuning CSS selectors, can be complex and time-consuming.
- Limited Integrations: While it connects with analytic tools, it does not support broader integrations, such as linking to your resource center or CRM unless you use Hubspot.
5 Key Reasons to Consider a Product Fruits Alternative
- In-Depth Analytics: If you need advanced analytics and detailed reporting to refine user onboarding and track product adoption more precisely, an alternative with robust analytics capabilities might be necessary.
- A/B Testing Features: For optimizing user experiences through A/B testing based on data-driven insights, a tool with comprehensive A/B testing functionality can provide the flexibility and precision you need.
- Real-Time Triggers: If delivering timely and dynamic content is crucial for your onboarding flows, you might benefit from a platform that supports real-time event-based triggering.
- Enhanced Segmentation: If your onboarding strategy requires sophisticated segmentation based on user behaviors and interactions, alternatives offering advanced segmentation options can provide greater customization.
- Broader Integrations: If seamless integration with various third-party tools, like CRMs or resource centers, is essential for your workflow, a tool with extensive integration capabilities might be a better fit.
Conclusion
Product Fruits offers a robust, easy-to-use solution for creating user onboarding flows, tutorials, and feedback systems. Its key features like real-time analytics, checklists, and customizable flows make it an attractive option for small to mid-sized SaaS teams.
However, larger enterprises or those with complex tech stacks may find its integrations and scalability somewhat limiting.
Overall, Product Fruits is a reliable choice for teams looking to streamline their user onboarding experience with minimal technical overhead.
Frequently Asked Questions
1. Who should use Product Fruits?
Product Fruits is ideal for small-to-medium SaaS companies, product managers, and customer success teams who need a flexible, no-code solution for user onboarding.
2. How much does Product Fruits cost?
Pricing starts at $79 per month for the Basic plan. The Pro plan is $139 per month, while the Enterprise plan offers custom pricing based on your specific needs.
3. Does Product Fruits support mobile apps?
Currently, Product Fruits does not offer support for mobile apps, making it less suitable for businesses with cross-platform products.
4. Can Product Fruits be integrated with other tools?
Product Fruits offers limited integration capabilities. It integrates with tools like Google Analytics and Segment, but larger enterprises with complex tech stacks may find these options insufficient.
5. What type of feedback surveys does Product Fruits offer?
Product Fruits provides NPS, CSAT, CES, and feature feedback surveys, allowing you to gather valuable insights on user satisfaction and engagement.
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